EADS NA DS3, Inc.

 

Support

The CYNTRS™ helpdesk is staffed to supply our customers with the highest level of expertise possible.  Our technicians bring nearly 10 years combined computer network simulator and over 30 years real-world computer networking experience.   Assistance is available to CYNTRS™ customers 24 hours a day, seven days a week, 365 days a year.  During normal business hours (7:30 am to 5:00 CST) immediate assistance is available.  Outside of business hours, an on-call engineer is ready to support CYNTRS™ customers. 

CYNTRS Knowledge Base

Have a question?  We may already have an answer for you.  For technical questions regarding the CYNTRS™ simulators, please visit our extensive Knowledge Base.   There customers will find previously identified solutions to problems they may encounter.

CYNTRS™ Help Desk

For technical issues regarding a CYNTRS™ simulators, please contact our Helpdesk line at 1-866-206-8146 extension 373 to open a Customer Service Request (CSR).

Customers may also send an email to the CYNTRS™ Help Desk to open a CSR.  Please clearly state your problem and provide us with your contact information, including a phone number where you may be reached.

Our Help Desk technicians will respond to opened CSRs based on priority.  Please see refer to the CYNTRS™ User's Guide for more information.  E-mails received during off-hours, weekends and holidays will be answered within 48 hours.

Chat Services

Live Chat is also available to CYNTRS™ customers from (7:30 am to 5:00 CST) to resolve issues and answer questions (see the CYNTRS™ User's Guide for more information on "Live Chat" and configuration information).

 

 

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